Privacy policy
Last updated: September 7, 2026
NEVAO operate this website and store, including the related content, features, products, and services (collectively, the "Services"). Our store is hosted by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use the Services, make a purchase, create or use a customer account, or communicate with us.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy. Where applicable law requires consent, we will request it separately.
Personal Information We Collect or Process
"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process the following categories:
Contact details such as your name, email address, phone number, billing address, and shipping address.
Payment information such as your selected payment method, billing details, transaction status, transaction identifiers, and limited payment information provided to us by PayPal. Payments are processed directly by PayPal, and NEVAO generally does not receive or store your complete payment-card or financial-account information.
Account information such as your login credentials, saved addresses, order history, preferences, and account settings when you create or use a customer account.
Order and shopping information such as products you view or add to your cart, purchases, returns, cancellations, and past transactions.
Communications with us including information you provide when you contact customer support or otherwise communicate with us.
Device and network information such as your device type, browser, network connection, IP address, and other online identifiers.
Usage and advertising information such as pages viewed, links clicked, products viewed, cart activity, purchases, and information about how and when you interact with the Services or our advertisements.
Sources of Personal Information
Directly from you when you place an order, create or use an account, subscribe to marketing emails, contact us, or otherwise provide information.
Automatically through the Services from your browser or device and through cookies, pixels, and similar technologies.
From service providers including Shopify, PayPal, Meta, and shipping or fulfillment providers, where permitted by law.
How We Use Your Personal Information
Provide the Services. We use personal information to process payments, fulfill and deliver orders, manage customer accounts, remember preferences, handle returns or cancellations, and provide customer support.
Order and cart communications. We use contact information to send order confirmations, shipping updates, service-related messages, and, where permitted by law, reminders about an incomplete checkout or items left in your cart.
Marketing and advertising. If you choose to receive news and offers, we may use your email address to send promotional emails. We also use the Meta Pixel to measure advertising performance and, where permitted, deliver or improve advertisements on Meta platforms such as Facebook and Instagram.
Improve and protect the Services. We use personal information to understand store performance, improve the shopping experience, authenticate accounts, maintain security, prevent fraud, and investigate suspicious or unlawful activity.
Legal purposes. We use personal information to comply with applicable laws, respond to lawful requests, keep required business records, resolve disputes, and enforce our terms and policies.
Legal Bases for Processing
Where data-protection law requires us to identify a legal basis, we rely on one or more of the following:
Contract when processing is necessary to accept payment, fulfill and deliver your order, manage returns, or otherwise provide requested Services.
Consent for promotional emails, non-essential advertising cookies, and personalized advertising where consent is required. You may withdraw consent at any time.
Legitimate interests in operating and improving our store, communicating with customers, measuring performance, maintaining security, and preventing fraud, provided those interests are not overridden by your rights.
Legal obligations when processing is necessary for tax, accounting, consumer-protection, or other legal requirements.
Cookies and the Meta Pixel
We use cookies and similar technologies to operate our store, remember preferences, keep the Services secure, understand how visitors use the Services, and measure advertising performance.
We use the Meta Pixel, provided by Meta Platforms, Inc., to understand how visitors interact with our website, measure the effectiveness of advertisements, and deliver or improve advertisements on Meta platforms such as Facebook and Instagram. Depending on your interaction and privacy choices, the Meta Pixel may collect device and browser information, IP address, pages viewed, products viewed, cart activity, purchases, and other interactions with the Services. Meta may combine this information with information it already holds and process it under its own privacy policy.
Where required by law, we will ask for your consent before using non-essential advertising cookies or the Meta Pixel. You may accept, reject, or manage non-essential cookies through the cookie banner or privacy-preference controls available on our website. Withdrawing consent does not affect processing that occurred before withdrawal.
For more information, review the Meta Privacy Policy.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy:
With Shopify, which provides our ecommerce platform, website hosting, checkout, customer-account, email, security, and related store services.
With PayPal, which processes payments when you select PayPal at checkout.
With Meta Platforms, Inc. for advertising measurement and, where permitted by law and consistent with your privacy choices, personalized advertising through the Meta Pixel.
With shipping, fulfillment, and delivery providers that need information to process and deliver your order.
When you direct us or consent to a disclosure, or when disclosure is necessary to complete a transaction you requested.
In connection with a business transfer, or when required to comply with law, legal process, our terms and policies, or to protect the rights, property, and safety of NEVAO, our customers, or others.
Shopify and PayPal
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services so that it can provide checkout, hosting, customer-account, security, and related ecommerce services. Information submitted through the Services may be transmitted to Shopify and other service providers in countries other than the country where you live.
If you choose to save your information for future purchases, Shopify may process and store certain contact and payment-related information according to its own privacy policy and the choices available to you. To learn more, review the Shopify Consumer Privacy Policy or use the Shopify Privacy Portal.
When you select PayPal, you will be redirected to PayPal to complete your payment. PayPal processes your payment and account information under its own privacy statement. NEVAO receives transaction information necessary to confirm and manage your order. For more information, review the PayPal Privacy Statement.
Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties. If you follow those links, their own privacy and security policies apply. We do not control and are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.
Children's Data
The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children under the age at which they may lawfully provide their own consent in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it. We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.
Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure or method of transmission is completely secure, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through unsecured channels.
We retain personal information only for as long as reasonably necessary to provide the Services, maintain your account, fulfill orders, provide customer support, comply with tax, accounting, and other legal obligations, prevent fraud, resolve disputes, and enforce our agreements. Marketing information is retained until you unsubscribe or withdraw consent, unless continued retention is required or permitted by law. The applicable retention period depends on the type of information and the purpose for which it is processed.
Your Rights and Choices
Depending on where you live and subject to applicable exceptions, you may have the right to:
Request access to or information about personal information we hold about you.
Request correction or deletion of your personal information.
Request a portable copy of certain personal information.
Request restriction of or object to certain processing.
Withdraw consent where processing is based on consent.
Opt out of the sale or sharing of personal information or its use for targeted advertising, where those rights apply.
Appeal a decision or complain to the data-protection authority in your jurisdiction, where applicable.
Email preferences. You may unsubscribe from promotional emails at any time using the unsubscribe link in those emails. You may still receive non-promotional communications about your account, orders, or customer-service requests.
Cookie and advertising preferences. Where available, use our cookie banner or privacy-preference controls to reject or manage non-essential cookies and targeted advertising. You may also adjust your preferences on Facebook and Instagram through Meta's privacy and advertising settings.
You may exercise applicable rights using the controls provided through the Services or by contacting us below. We may need to verify your identity before completing a request. Where permitted by law, you may use an authorized agent. We will not discriminate against you for exercising your privacy rights.
For requests concerning information processed independently by Shopify, please visit the Shopify Privacy Portal.
International Transfers
NEVAO is operated from Taiwan, and our service providers operate in multiple countries. Your personal information may therefore be transferred to, stored in, or processed outside the country where you live. Where applicable law requires safeguards for an international transfer, we or our service providers use recognized safeguards, such as an adequacy decision or approved contractual protections.
Complaints
If you have a concern about how we process personal information, please contact us first using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data-protection or privacy authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide any additional notice required by law.
Contact
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a complaint, please contact:
NEVAO
Email: [nevao.service@gmail.com]