Shipping policy

Last updated: September 7, 2026

Thank you for shopping with NEVAO. This Shipping Policy explains where we ship, how long orders usually take to process and arrive, and what to do if there is an issue with your delivery.

Shipping Destinations

We currently ship to eligible addresses in Australia, Canada, the United Kingdom, and the United States. The destinations available for your order will be shown at checkout.

We may be unable to deliver to certain remote areas, restricted locations, freight-forwarding addresses, or addresses that our carriers do not service. If we cannot ship your order, we will contact you and refund any amount paid for the affected order.

Shipping Rates

Available shipping charges are displayed at checkout before you complete your purchase. Rates may vary depending on your destination, order contents, and any applicable promotion. The amount shown at checkout will apply to your order.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday and exclude public holidays.

Processing may take longer during product launches, sales, public holidays, periods of unusually high demand, address verification, or payment review. Processing time is separate from shipping time.

Standard Shipping and Estimated Delivery

Standard Shipping — Estimated delivery within 14 business days after your order has shipped.

With the usual processing time included, most orders are expected to arrive within approximately 15–24 business days after payment is confirmed.

Delivery times are estimates, not guarantees. Customs processing, carrier disruptions, severe weather, local holidays, peak shopping periods, remote destinations, or other events outside our reasonable control may cause delays. A delay does not affect any rights you may have under applicable consumer law.

Order Tracking

When tracking is available, we will email you a shipping confirmation with a tracking number or link after your order ships. Tracking information may take 48–72 hours to update after the carrier receives the parcel.

Some orders may be delivered in more than one parcel. If so, you may receive separate tracking information for each shipment, and the parcels may arrive on different days.

Customs, Duties, and Taxes

International shipments may be subject to import duties, customs charges, brokerage fees, or local taxes imposed by the destination country. Unless checkout expressly states that these charges are included, they are not included in the product price or shipping charge and are the recipient’s responsibility.

Customs authorities may require information from the recipient before releasing a parcel. NEVAO does not control customs charges or clearance times. Please check with your local customs authority if you need an estimate before ordering.

Shipping Address Changes

Please review your shipping address carefully before submitting your order. If you need to make a correction, contact us immediately at [nevao.service@gmail.com]. We will try to help, but we cannot guarantee that an address can be changed after processing or fulfillment has begun.

If a parcel is returned because the address supplied was incomplete or incorrect, the delivery was refused, the parcel was not collected, or required import charges were not paid, you may be responsible for reasonable reshipping or return costs where permitted by law. This does not apply when the delivery problem was caused by NEVAO or the carrier.

Delayed or Lost Packages

If tracking has not updated for an extended period or your order has not arrived after the estimated delivery window, contact us at [nevao.service@gmail.com] with your order number. We will review the tracking information and, where appropriate, open an investigation with the carrier.

If tracking shows “delivered” but you cannot locate the parcel, first check the delivery location, household members, neighbors, building reception, and your local carrier. Then contact us promptly so we can assist.

If the carrier confirms that a parcel was lost before delivery, we will provide an appropriate remedy, such as a replacement or refund, subject to applicable law.

Damaged or Incorrect Deliveries

Please inspect your order when it arrives. If the item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at [nevao.service@gmail.com].

Include your order number and clear photographs of the product, parcel, shipping label, and damage or error where possible. Keep the product and packaging until we confirm whether they are needed. We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

Cancellations

If you want to cancel an order, contact us immediately. We will try to accommodate your request, but cancellation is not guaranteed once processing or fulfillment has begun. If the order has already shipped, you may request a return after delivery under our Return and Refund Policy.

Contact Us

For shipping questions, contact us at [nevao.service@gmail.com].