Terms of service

Last updated: September 7, 2026

This website is operated by NEVAO, an online retail brand. Throughout the site, “NEVAO,” “we,” “us,” and “our” refer to the operator of NEVAO. Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and related services to you.

These Terms of Service (“Terms”) govern your access to and use of our website, customer accounts, checkout, products, content, and related services (collectively, the “Services”). By accessing the Services or placing an order, you agree to these Terms and the policies referenced in them. If you do not agree, do not use the Services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded or limited in your jurisdiction.

1. Eligibility and Customer Accounts

You must be at least the age of majority in your place of residence, or use the Services under the supervision and with the permission of a parent or legal guardian. You may use the Services only for lawful purposes.

You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, and all activity conducted through your account. Notify us promptly if you suspect unauthorized access. We may suspend or terminate an account where reasonably necessary to protect the Services, prevent fraud, or address a violation of these Terms.

2. Product Information and Availability

We make reasonable efforts to present product descriptions, specifications, colors, images, prices, and availability accurately. Screen settings, lighting, manufacturing tolerances, and product updates may cause minor differences in appearance. Packaging may also vary without affecting the product’s essential function.

Products and promotions are subject to availability. We may limit quantities, discontinue products, or restrict sales to particular people, regions, or jurisdictions where reasonably necessary. Any offer is void where prohibited by law.

3. Orders and Acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that we have accepted the order. We accept an order when we confirm fulfillment or shipment, subject to applicable law.

We may reject or cancel an order before shipment for legitimate reasons, including product unavailability, suspected fraud, payment failure, pricing or listing error, shipping restrictions, or unusually large quantities suggesting resale. If we cancel a paid order, we will refund the amount charged to the original payment method.

You are responsible for ensuring that your email address, phone number, billing information, and delivery address are complete and accurate. Contact us promptly if you notice an error. We cannot guarantee that changes can be made after fulfillment begins.

4. Prices, Currency, Taxes, and Payment

Prices and promotions may change without notice, but changes will not affect an order already accepted except where permitted by law or needed to correct an obvious error. The currency displayed or charged at checkout is the currency applicable to your transaction. Your bank or payment provider may apply its own exchange rate, currency-conversion fee, or foreign-transaction fee, which we do not control.

Any taxes or shipping charges collected by us will be shown at checkout where applicable. Import duties, customs fees, brokerage charges, or local taxes not collected at checkout may be payable by the recipient, subject to the laws and delivery terms applicable to the destination.

Payments are processed through PayPal. When you choose PayPal, you may be redirected to its service and your use of that service is also governed by PayPal’s terms and privacy practices. You authorize the applicable payment provider to charge the total shown at checkout.

5. Shipping and Delivery

Available destinations, shipping methods, charges, and estimated delivery times are shown through the Services or at checkout. Delivery estimates are not guarantees. Delays may occur because of carriers, customs, severe weather, address issues, peak periods, or other circumstances outside our reasonable control.

You are responsible for providing a complete and deliverable address and for complying with lawful customs or delivery requirements. If a parcel is returned because of an incorrect address, refusal, failure to collect, or unpaid import charges, any refund or reshipment may be reduced by costs we reasonably incur, where permitted by law.

Risk of loss and legal title pass as provided by applicable law. Nothing in this section limits rights that cannot legally be excluded, including remedies for goods lost or damaged before lawful delivery.

6. Returns and Refunds

Returns, refunds, damaged or incorrect items, hygiene requirements, and return-shipping costs are governed by our Return and Refund Policy, including our 30-day return period. That policy forms part of these Terms. Your statutory consumer rights remain unaffected.

7. Product Use and Safety

Read and follow all product instructions, warnings, charging directions, cleaning guidance, and care information supplied with the product. Use the product only for its intended personal-care purpose. Stop using it if you experience pain, persistent irritation, unusual discomfort, overheating, damage, or malfunction.

Do not use a damaged product or charging component. Do not modify, disassemble, or attempt unauthorized repairs. Keep the product and accessories away from children when appropriate, and seek advice from a qualified healthcare professional before use if you have a medical condition or concern that may affect safe use.

NEVAO products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice. Individual experiences and cosmetic results vary.

8. Promotions and Discount Codes

Promotions, bundles, gifts, and discount codes are subject to the conditions disclosed with the offer, including validity dates, eligible products, quantity limits, and geographic restrictions. Unless stated otherwise, offers cannot be combined, exchanged for cash, or applied to a previous order. We may withdraw or correct a promotion affected by fraud, misuse, or an obvious error, subject to applicable law.

9. Intellectual Property

The Services and their content, including text, graphics, photographs, product images, videos, designs, logos, trademarks, and software, are owned by or licensed to NEVAO and are protected by applicable intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Services for lawful, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, exploit, or create derivative works from the Services or their content without prior written permission, except as permitted by law.

10. Reviews, Feedback, and Other Submissions

If you voluntarily submit a review, photograph, feedback, suggestion, or other content (“User Content”), you confirm that you have the right to submit it and that it is accurate, lawful, and does not infringe another person’s rights. Do not submit confidential information or content containing unlawful, misleading, abusive, obscene, defamatory, or malicious material.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, display, adapt, and use it for operating, improving, and promoting NEVAO and the Services, subject to our Privacy Policy and applicable law. This license continues for as long as reasonably necessary for those purposes unless applicable law provides otherwise.

We may moderate or remove User Content that violates these Terms or applicable law. We are not obligated to publish or respond to every submission.

11. Prohibited Uses

You must not use the Services to violate law or another person’s rights; submit false or misleading information; impersonate another person; interfere with security or operation; introduce malware; harvest personal information; send spam; scrape or access the Services through unauthorized automated means; attempt unauthorized access; commit fraud; or resell products where we have expressly prohibited resale.

We may restrict or terminate access where we reasonably believe these Terms have been violated or use presents a security, legal, or fraud risk.

12. Third-Party Services and Links

The Services may contain links to or integrations with independent third parties, including Shopify, PayPal, Meta, and shipping providers. Their own terms and privacy policies govern services they provide directly to you. We are not responsible for independent third-party websites, content, or practices, but this section does not exclude liability that cannot lawfully be excluded.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the Services, you acknowledge that personal information may be processed by us and relevant service providers as described there. Any consent required for marketing or non-essential tracking is requested separately.

14. Errors and Corrections

The Services may occasionally contain typographical mistakes, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability. We may correct or update information and, where permitted by law, cancel an order affected by an obvious material error. If a paid order is cancelled, we will refund the amount charged to the original payment method.

15. Disclaimer and Limitation of Liability

We use reasonable care in providing the Services, but do not guarantee that the website will always be uninterrupted, secure, or error-free. To the maximum extent permitted by law, the website and its general content are provided on an “as available” basis.

To the maximum extent permitted by law, NEVAO and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses, or for lost profits, revenue, data, or business opportunity, arising from use of the Services where such loss was not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, willful misconduct, breach of non-excludable consumer guarantees, or any other liability that cannot lawfully be excluded or limited. Where liability may legally be limited, our aggregate liability relating to a product order will not exceed the amount you paid for the affected product, except where applicable law requires a different remedy or amount.

16. Indemnification

To the extent permitted by law, you agree to indemnify NEVAO against third-party claims, losses, and reasonable costs arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by NEVAO’s own breach, negligence, or unlawful conduct.

17. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially violate these Terms or if suspension is reasonably necessary for security, fraud prevention, legal compliance, or protection of other users. Provisions that by their nature should survive termination—including payment obligations, intellectual-property provisions, disclaimers, liability limitations, and dispute provisions—will continue to apply.

18. Governing Law and Disputes

These Terms are governed by the laws of Taiwan, without regard to conflict-of-law principles. However, if you are a consumer, this choice does not deprive you of mandatory protections available under the laws of your country or region of residence.

Before starting formal proceedings, please contact us so we can try to resolve the issue. Subject to any mandatory consumer right to bring a claim elsewhere, disputes will be submitted to the courts with lawful jurisdiction in Taiwan. Nothing in this section prevents either party from seeking urgent or protective relief where permitted by law.

19. General Terms

These Terms and the policies referenced in them constitute the agreement between you and NEVAO concerning the Services. If any provision is held unlawful or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations under these Terms without our consent. We may transfer our rights and obligations as part of a business reorganization, sale, or transfer, provided this does not reduce mandatory consumer protections.

20. Changes to These Terms

We may update these Terms to reflect changes to the Services, our practices, or legal requirements. The revised Terms will be posted on this page with an updated date. Changes will apply prospectively from the stated effective date and will not reduce rights attached to an order already accepted unless permitted by law. If a material change requires additional notice or consent, we will provide it as required.

21. Contact Information

Questions about these Terms should be sent to:

NEVAO
Email: [nevao.service@gmail.com]